FAQ
Shipping Information
We ship to USA, Canada, the Netherlands, Germany, United Kingdom, Czechia, Ireland, Switzerland, Cyprus, Norway, Poland, Austria, Denmark, Finland, Hungary, Serbia, Slovakia, Slovenia, Turkey, Singapore, Brunei, Philippines, Thailand and many other countries
- Shipping fee to Asia is $40 constant without a minimum and limit on the number of plants.
- Shipping fee to USA dan Canada is $45 constant without a minimum and limit on the number of plants.
- Shipping fee to Europe is $60 constant without a minimum and limit on the number of plants.
Yes, we offer free shipping for a minimum order of $500 for all countries
The submission process will take up to 3 weeks including the fulfillment process, lab checks and phytosanitary certificate production.
- For US, import permits and green/yellow label are required for any number plants.
- For Canada, import permit is required for the shipment.
- For UK, Poland, the Netherlands, and other EU countries, there will be no import permit, but there are other requirements required for the imports, please refer to “Terms and Conditions” for more information.
- For Singapore, Thailand, and other Asia countries, import permit is required for order more than 3 plants.
You can track your order by clicking this link https://canacabanagreenspacce.in/pages/order-progress
Payment Information
We accept PayPal and Direct Debit Payment.
You can choose these payment methods at checkout.
We use USD for the currencies.
If your PayPal or debit card use another currency, then you will be charged in USD depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
No, we do not offer installments.
Orders and Returns
You can send us a message to claim the damages through our email: support@canacabanagreenspace.in
If there are permanent damages, we can offer you a refund, please prepare the proof of damages to claim the refund.
Refunds for the damaged plants are 70% of the damages, phytosanitary certificate, shipping fee, and other taxes are excluded from the calculation.
There will be a resend fee for $45, if you are not up to the requirements, please kindly contact us and we can arrange it accordingly.
Yes, we can offer you a discount or store credits if you are planning to make another purchase in the future, however, it cannot be combined with the refund/resend options.
Yes, you can.
Please contact us as soon as possible for the changes.
Orders and Returns
We have created a returning customer’s program to thank our customers for staying loyal to our store but still under construction.
For now, just please contact us 🙂
Yes, we have
We are in Lembang, Bandung, West Java, Indonesia. 40391
We offer discount, buy 1 get 1, Free plant, free shipping, etc.
Yes, you can, please list the ones you want to add/remove and wait for our admin to follow up with your request. You can also contact us through support@canacabanagreenspace.idn
Order cancellation can only be processed until 3 days after purchasing, please state your reasons and we will proceed with the cancellation.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@canacabanagreenspace.in